Returns & Exchanges must be made within 30 days of receiving your items.
We do not accept returns or exchanges on the following items:
-Specially ordered items
We do not refund shipping costs
Returned/ exchanged items must be dog hair free, clean, unused, and with original tags (if item had tags).
Step 1: Send us a message notifying us of your return
Step 2: Repackage your item and include a slip of paper with your order number, name, and reason for return
Step 3: Send to
23 Acadia Lane
Lower Sackville, NS
Step 4: Once we have received your item we will initiate the refund process. Refunds through Paypal process in 1-3 business days, Refunds through Square can take between 2-10 business days.
Orders with a minimum order subtotal of $175 ship for free within Canada & USA via Canada Post. Tracking numbers are sent to the email you provide us with at the time of ordering. Tracking numbers are sent via CanadaPost.
If an item is eligible, you may request to have it shipped via Canada Post letter mail for $1.75. Anything sent via letter mail is not tracked and will be shipped at buyers own risk.
ESLA Kicksleds are Shipped via Maritime Bus to Stations throughout NS, NB & PEI
We provide size charts for all items sold by the size.
All size charts are in cm
Numbers not matching up? Re measure, and ensure your dog is standing straight. Pay attention to measurement instructions on the size chart page. Send us a message for our recommendation if you still aren't sure. It helps to include your dogs weight, and photos from the top, front, and side of the dog.
Local? We often make appointments for fittings in Lower Sackville, NS
Unsure of your dogs size in something? Send us a message through our website under "Contact Us" or through our Facebook Page.