Returns/ Exchanges

Returns & Exchanges must be made within 30 days of receiving your items.

We do not accept returns or exchanges on the following items:

-Booties

-Snaps

-Kicksleds

-Runners

-Multifunctional headwear

-Mushers Secret

_Outdoor Spray

-Specially ordered items

We do not refund shipping costs

Returned/ exchanged items must be dog hair free, clean, unused, and with original tags (if item had tags). 

Return Process: 

Step 1: Send us a message notifying us of your return 

Step 2: Repackage your item and include a slip of paper with your order number, name, and reason for return 

Step 3: Send to

23 Acadia Lane

Lower Sackville, NS
B4C2N7

Step 4: Once we have received your item we will initiate the refund process. Refunds through Paypal process in 1-3 business days, Refunds through Square can take between 2-10 business days.

SHIPPING

Orders with a minimum order subtotal of $175 ship for free within Canada & USA via Canada Post. Tracking numbers are sent to the email you provide us with at the time of ordering. Tracking numbers are sent via CanadaPost.

If an item is eligible, you may request to have it shipped via Canada Post letter mail for $1.75. Anything sent via letter mail is not tracked and will be shipped at buyers own risk.

ESLA Kicksleds are Shipped via Maritime Bus to Stations throughout NS, NB & PEI

SIZING

We provide size charts for all items sold by the size. 

All size charts are in cm

Numbers not matching up? Re measure, and ensure your dog is standing straight. Pay attention to measurement instructions on the size chart page. Send us a message for our recommendation if you still aren't sure. It helps to include your dogs weight, and photos from the top, front, and side of the dog.

Local? We often make appointments for fittings in Lower Sackville, NS

Unsure of your dogs size in something? Send us a message through our website under "Contact Us" or through our Facebook Page.